Join our team as a Customer Success Manager and take ownership for the success of assigned accounts, ensuring excellent customer experiences, advising and building trust with customers through your professional demeanor, innovative mindset, and inspiring nature. As a highly reliable, empathetic, and collaborative individual with a passion for innovative technologies and VR/AR applications, you will build long-term relationships with customers and contribute your ideas and input to realworld one's overall business strategy. With exciting projects, cutting-edge technology, and a flexible remote work environment, this is the perfect opportunity to grow professionally while making a real impact.
Job responsibilities:
- Take ownership for the success of assigned accounts, ensuring excellent customer experiences and satisfaction in all aspects.
- Advise and build trust with customers through your professional demeanor, innovative mindset, and inspiring nature.
- Ensure customers fully benefit from our services and view realworld one as a trusted strategic partner.
- Build long-term relationships with leadership teams to drive business and customer satisfaction in collaboration with the account management team.
- Work closely with the project/production and account management team to execute projects successfully and increase customer retention.
- Contribute your ideas and input to realworld one's overall business strategy.
Requirements:
- Highly reliable, empathetic, and collaborative personality with great ambition and full commitment.
- Passion for innovative technologies and VR/AR applications.
- Enthusiasm for building stable and appreciative customer relationships with a sincere interest in their concerns and wishes.
- Excellent communication and organizational skills, with a reliable, structured, and independent way of working.
- Practical experience in the life sciences/diagnostics, pharmaceutical, chemical, or manufacturing industries is an advantage.
- Strong collaboration skills and a calm demeanor even in challenging situations.
- Fluent in German and English.
Benefits:
- Exciting and creative job with the opportunity to help shape our XR solutions from the ground up
- Access to cutting-edge, experimental technology
- Plenty of creative freedom to work on personal projects and grow professionally
- Remote work with flexible hours.